Revocation instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us of SONNENBERG.BERLIN Das Kaufhaus für Hund & Katz, Lietzenburger Straße 62, 10719 Berlin, Tel.: 030/ 8870 9640 (at the local rate) E-mail address: service(at)sonnenberg.berlin by means of a clear statement (e.g. a letter sent by post or e-mail ) of your decision to withdraw from this contract.

You can use the attached model cancellation form, but this is not mandatory.

Link to the model cancellation form of the Federal Office of Justice

To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you withdraw from this contract, we will return all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a different type of delivery than that offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods to us or hand them over to DHL without undue delay and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion/expiry of the right of withdrawal

According to § 312g Abs. 2 BGB, the right of withdrawal does not exist for goods that are not prefabricated and for the production of which an individual selection or determination by you is decisive or which are clearly tailored to your personal needs - such as custom-made dog beds , leashes, collars or dog harnesses - or can spoil quickly or whose use-by date has passed. Gift vouchers are also excluded from the right of return.