Shipping


The customer is obliged to check the delivery address given when ordering and to change it if necessary. If the shipment is sent to an address that does not exist or is incorrectly described, for example because the customer did not correctly note a change of residence when ordering, the valid shipping costs (see above) + fees for the Return + EUR 2.00 processing fee are charged. A repeated delivery is not a reason for cancellation.

The shipping costs for packages with a total weight are:

  • up to 5 kg = EUR 5.90
  • up to 10 kg = EUR 7.90
  • up to 31.5 kg = EUR 11.90
  • more than 31.5 kg = EUR 13.90

per order for shipping within Germany.

The following applies to shipping within the EU:

  • up to 5 kg = EUR 13.90
  • from 5 kg = EUR 13.90 + EUR 1.30 / kg

In European countries such as United Kingdom, Liechtenstein and Switzerland:

  • up to 5 kg = EUR 18.90
  • from 5 kg = EUR 18.90 + EUR 1.80 / kg

Please note: Any taxes and duties incurred upon importation are the responsibility of the customer.

Pick up in store

If you order goods for collection, they will be made available for you to collect from our shop:

SONNENBERG.BERLIN
The department store for dogs & cats
Lietzenburger Str. 62
10719 Berlin

Pickup is only possible at this location. Your order will usually be ready for you one working day after ordering, subject to the availability of the items ordered and that it is not a made-to-measure or special order. We cannot promise that your goods will be made available at short notice.