Revocation instructions
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.
To exercise your right of cancellation, you must inform us at:
SONNENBERG.BERLIN – Das Kaufhaus für Hund & Katz
Lietzenburger Straße 62
10719 Berlin
Germany
Telephone: +49 30 8870 9640
Email: service@sonnenberg.berlin
by means of a clear statement, for example a letter sent by post or an email, informing us of your decision to cancel this contract.
You may use the statutory model cancellation form for this purpose, although its use is not mandatory. The form is available at https://www.gesetze-im-internet.de/bgbeg/art_253anlage_2.html.
You may also exercise your right of cancellation using our electronic cancellation function, which can be accessed via the “Revoke a contract” button on our website. If you use this function, we will immediately confirm receipt of your cancellation by email. The confirmation will contain the content of your cancellation statement as well as the date and time of its receipt.
To meet the cancellation deadline, it is sufficient for you to send your statement exercising the right of cancellation before the cancellation period has expired.
Returning the goods
After declaring your cancellation, you must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract.
The return must be sent to:
SONNENBERG.BERLIN – Das Kaufhaus für Hund & Katz
Lietzenburger Straße 62
10719 Berlin
Germany
The return deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct cost of returning the goods.
Refund following cancellation
If you cancel this contract, we will refund all payments received from you, including delivery costs – except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us – without undue delay and no later than fourteen days from the day on which we receive your cancellation statement.
However, we may withhold the refund until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever occurs first.
Once the returned goods have been received, we will inspect them for completeness and condition. The refund will then be initiated without undue delay. Inspection of the goods does not affect the statutory refund period or our right to withhold the refund as described above.
We will make the refund using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you incur any fees as a result of the refund.
You will only be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or premature expiry of the right of cancellation
Under Section 312g(2) of the German Civil Code (BGB), the right of cancellation does not apply, among other things, to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal requirements, for example individually made dog beds, dog leads, dog collars or dog harnesses.
The right of cancellation also does not apply, among other things, to contracts for the supply of goods that are liable to deteriorate or expire rapidly.