Payment

We generally offer the following payment methods: advance payment by bank transfer, PayPal, “Pay Later” via PayPal, Apple Pay, Google Pay, debit and credit card, as well as – in conjunction with collection from our store – payment in store.

The payment methods available in each individual case will be displayed during the ordering process. SONNENBERG.BERLIN reserves the right not to offer certain payment methods for individual orders and to refer customers to other available payment methods. There is no entitlement to use a particular payment method.

Advance payment by bank transfer
If you select advance payment by bank transfer, you will receive a separate email containing the invoice and our bank details after completing your order. The invoice amount must be transferred to the account specified therein, stating the invoice number as the payment reference.

As a general rule, the goods will be dispatched once the full payment has been received and recorded by our accounting department. Recording the payment may take up to three working days after receipt. If you provide us with suitable proof of payment by email, we may release the order for dispatch after reviewing the proof of payment. There is no entitlement to dispatch before the payment has actually been received.

PayPal
When paying via PayPal, you will be redirected to PayPal during the ordering process. To complete the payment, you must log in to PayPal or open a PayPal account and confirm the payment. Payment is processed by PayPal in accordance with PayPal’s applicable terms of use.

“Pay Later” via PayPal
Where this payment method is offered to you during the ordering process, you may use deferred payment or instalment payment options provided by PayPal. PayPal alone decides whether such a payment option is offered and under which conditions, particularly on the basis of the checks carried out by PayPal. The PayPal terms and conditions displayed to you during the ordering or payment process apply.

SONNENBERG.BERLIN is not the provider or lender of these financing or payment services. There is no entitlement to a particular payment term, instalment payment arrangement or financing option.

Apple Pay
When paying with Apple Pay, the payment is processed via the PayPal payment service. Use of this payment method requires, in particular, a compatible device and a payment method stored in Apple Pay and authorised for the payment. The payment is confirmed during the ordering process in accordance with the PayPal terms applicable to Apple Pay.

Google Pay
When paying with Google Pay, the payment is processed via the PayPal payment service. Use of this payment method requires, in particular, a compatible device and a payment method stored in Google Pay and authorised for the payment. The payment is confirmed during the ordering process in accordance with the PayPal terms applicable to Google Pay.

Debit and credit card
When paying by debit or credit card, you enter the required card details during the ordering process. The payment is processed and authorised by our payment service provider Stripe. The invoice amount will be charged in accordance with the terms of the relevant card issuer or payment service provider. If the payment is not authorised or is subsequently declined, we are not obliged to dispatch the goods before successful payment has been made.

Payment in store
This payment method is available exclusively in conjunction with collection from our store. Subject to availability, the ordered goods will be prepared for collection and held until the collection date communicated by us. Payment is made upon collection from the store using one of the payment methods available there.