Terms and Conditions
1. Scope
These General Terms and Conditions apply to all orders for products from the online shop www.sonnenberg.berlin in their current version, which can be accessed under the heading Home/AGB.
Conditions that conflict with or deviate from these General Terms and Conditions do not form part of agreements concluded via the online shop, unless these conditions are expressly confirmed in writing by SONNENBERG.BERLIN.
2. Conclusion of the contract in the online shop
The presentation of the goods in the online shop does not yet represent a binding offer to conclude a purchase contract. Only by ordering the desired goods do you make a binding offer to conclude a contract.
Orders can be placed with SONNENBERG.BERLIN via the website www.sonnenberg.berlin, by e-mail or by telephone. In the case of written orders without specifying the method of payment, SONNENBERG.BERLIN reserves the right to send the goods cash on delivery.
After receipt of your offer, a confirmation of receipt of the offer will be sent to the customer immediately, which does not yet represent acceptance of the same. In the confirmation e-mail, you will see the data you provided when ordering before the order process was completed. If you have created a customer account, you can still make changes to the delivery address, billing address and your personal data. The order itself can no longer be changed.
Your offer to conclude a contract is accepted by a separate e-mail (order confirmation) or by sending the goods. If you have not received an order confirmation or notification of delivery or any goods within 14 days, you are no longer bound by your contract offer. Any services already provided will be reimbursed immediately in this case. Your statutory right of withdrawal according to Section 3 remains unaffected.
All information (product descriptions, illustrations, dimensions, weights, specifications and other information) in our online shop are information from the respective manufacturer, are subject to error and do not represent any guarantee of properties. The representations on the SONNENBERG website are also .BERLIN non-binding. Depending on the screen setting, the illustrations may differ slightly from the actual shapes and colors of the goods.
There is no entitlement to the conclusion of a contract and/or registration as a user of this website. Any offer to conclude a contract can be rejected without giving reasons.
2.1 Subscription model
For certain products, we offer a subscription model that enables regular deliveries as a subscription. By subscribing, you will receive the selected products every 2 weeks or once a month, depending on your selection.
2.2 Discount for subscription orders
When you order under the subscription model, we give you a discount on the regular retail price of the subscribed products. The discount is automatically applied to the total amount. The amount of the discount depends on the product and can be viewed on the product detail page, in the shopping cart and in the checkout of our online shop.
2.3 Contract term and termination
The subscription has a contract term that is linked to the selected delivery interval (2 weeks, 1 month) and is automatically extended for the same period unless it is canceled. You can cancel, change or resume the subscription at any time in your customer account area. If you cancel shortly after the subscription amount has been debited, the associated order will be delivered. The subscription will then end thereafter.
2.4 Changes and adjustments to the subscription
You have the option to change or adjust the subscription at any time in your customer account area.
2.5 Product availability
If a feed from your subscription is not available due to delivery difficulties from our suppliers or production breaks, we will contact you by email and offer you an alternative. If in doubt, we will remove the unavailable product from your subscription. This does not affect the processing of the remaining subscription.
2.6 Shipping of subscription orders
After successful payment, collected by the payment provider selected when the contract was concluded, at the time agreed upon when the contract was concluded, which results from the delivery interval, your subscription order will be prepared for shipping and handed over to our shipping service provider DHL on the next working day. From this point on we no longer have any influence on the speed of delivery. We try to estimate delivery times as accurately as possible. You can find these estimates in the information in your customer account. However, we cannot guarantee these delivery times. There is an increased volume, especially on public holidays or similar. Please note this.
3. Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving a reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us of SONNENBERG.BERLIN Das Kaufhaus für Hund & Katz, Lietzenburger Straße 62, 10719 Berlin, Tel.: 030/ 8870 9640 (at the local rate) E-mail address: service(at)sonnenberg.berlin by means of a clear statement (e.g. a letter sent by post or e-mail ) of your decision to withdraw from this contract.
You can use the attached model cancellation form, but this is not mandatory.
Link to the model cancellation form of the Federal Office of Justice
To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you withdraw from this contract, we will return all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a different type of delivery than that offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods to us or hand them over to DHL without undue delay and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion/expiry of the right of withdrawal
According to § 312g Abs. 2 BGB, the right of withdrawal does not exist for goods that are not prefabricated and for the production of which an individual selection or determination by you is decisive or which are clearly tailored to your personal needs - such as custom-made dog beds , leashes, collars or dog harnesses - or can spoil quickly or whose use-by date has passed. Gift vouchers are also excluded from the right of return.
4. Prices / Validity
The prices quoted in the online shop www.sonnenberg.berlin are in euros and include statutory VAT (plus shipping).
5. Shipping costs
The customer is obliged to check the delivery address given when ordering and to change it if necessary. If the shipment is sent to an address that does not exist or is incorrectly described, for example because the customer did not correctly note a change of residence when ordering, the valid shipping costs (see above) + fees for the return shipment + EUR 2.00 processing fee will be charged for a new delivery . A repeated delivery is not a reason for cancellation.
The shipping costs for packages with a total weight are:
- up to 5 kg = EUR 5.90
- up to 10 kg = EUR 7.90
- up to 31.5 kg = EUR 11.90
- more than 31.5 kg = EUR 13.90
per order for shipping within Germany.
The following applies to shipping within the EU:
- up to 5 kg = EUR 13.90
- from 5 kg = EUR 13.90 + EUR 1.30 / kg
The following applies to European countries such as United Kingdom, Liechtenstein and Switzerland:
- up to 5 kg = EUR 22.90
- from 5 kg = EUR 22.90 + EUR 1.80 / kg
Please note: Any taxes and duties incurred upon importation are the responsibility of the customer.
6. Pick up in store
If you order goods for collection, they will be made available for you to collect from our shop:
SONNENBERG.BERLIN
The department store for dogs & Katz
Lietzenburger Str. 62
10719 Berlin
Pickup is only possible at this location. Your order will usually be ready for you one working day after ordering, subject to the availability of the items ordered and that it is not a made-to-measure or special order. We cannot promise that your goods will be made available at short notice.
7. Newsletter
As long as you subscribe to the Sonnenberg Family newsletter, your orders with a shopping cart value of €50 or more are free of charge to a shipping address within Germany. In order to use this advantage, you need a customer account and must use the same email address as your customer account to register for the newsletter. If you place an order with your customer account and your shopping cart value exceeds €50, delivery of this order to a German delivery address is automatically free of charge. You can cancel the Sonnenberg Family newsletter at any time using the option provided at the end of each email. As soon as you have canceled your Sonnenberg Family benefit will also expire. For details about the data protection of our newsletter delivery, please see the data protection declaration (link to the data protection declaration).
8. Warranty
Should delivered items have obvious material or manufacturing defects, including transport damage, please report such defects immediately. However, failure to report this has no consequences for your legal claims. For all defects in the purchased item that occur during the statutory warranty period, the statutory claims for supplementary performance, for defect elimination / new delivery and - if the statutory requirements are met - the further claims for reduction or withdrawal as well as for damages, including compensation for the damage, apply at your choice the fulfillment and reimbursement of your futile expenses.
Normal wear and tear of the goods does not justify a warranty claim. Damaged dog toys are excluded from the warranty if the damage can be attributed to the customer - for example through use of the toy.
Insofar as we grant you a seller's guarantee, the details result from the guarantee conditions that are attached to the item delivered in each case. Warranty claims exist without prejudice to statutory claims / rights.
9. Retention of title / resale
The goods remain our property until full payment has been made. The commercial resale of the goods is prohibited.
10. Storage of the order text
The contract is concluded in German. The order text is not stored by us and can no longer be called up after the order process has been completed. However, you can print out your order data immediately after sending the order.
11. Payment
In principle, we accept the following payment methods: PayPal, Visa/Mastercard, immediate transfer and prepayment. However, SONNENBERG.BERLIN reserves the right not to offer certain means of payment for each order and to refer to other means of payment.
11.1 Subscription payments
Subscription payments are possible via PayPal and Visa/Matercard. The payment provider automatically collects the corresponding amount at the time agreed upon when the contract was concluded. This results from the selected delivery interval. The process will only be processed further if the payment is successful.
12. Image and copyrights
All image and copyrights are owned by us or our partners. Use without express written consent is not permitted.
13. Contract language / choice of law
The contract language is German. German law applies to the exclusion of the UN purchase law. The applicability of mandatory norms of the country in which you have your habitual residence when the contract is concluded remains unaffected by this choice of law. Place of jurisdiction is Berlin.
14. Online Dispute Resolution
The European Commission has set up an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes about contractual obligations from purchase contracts that were concluded online. You can access the platform via the following link:http://ec.europa.eu/consumers/odr /.
SONNENBERG.BERLIN is neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.
As of November 2023